Poor Customer Care

What do you complain about the most?

I’m not one to complain a lot

But what a time to ask!!

An awful British Airways flight

Delayed by thirty hours!


We left from Buenos Aries

13:35

I think that was on Thursday

I’m losing track of days.


We stopped Rio De Janeiro

Scheduled no surprise

But then they said get off the plane

And said for one or two hours.


We had no information

But checking on our apps

Our flight would be diverted

From London to Madrid.


A complicated picture

I’m trying to keep short

The word went round

Then they owned up.

They’re cancelling our flight.


We’re ushered out the airport

An awful taxi queue

Too many for the taxis

There were some who waited hours.


They put us up – a decent hotel

No complaint with that.

They fed us well so ok there

But didn’t tell us out.


They told us at the airport

We’d go Friday 7pm

We’d need to check in around 3pm

So leave at roundabout two.


We had some time in Rio

An hour or two on the beach

We liked it – would have spent more time

If we knew what would happen next.


We get to the airport 3pm

And just then get a text

The wretched flight delayed again

And now to 11pm.


So six hours in the airport

And at least two more to go

An eleven hour flight

If it leaves on time

We might make Saturday lunch.


I guess that these things happen

Some things can’t be helped.

It seems like there maybe weren’t enough crew

A pilot had gone sick.


But tell us what is happening

Don’t leave us in the lurch!

Such poor communication

It’s less than we deserve!